Forum Discussion
Downed Fibre Line
Hi Telus. Our fibre is down and has been hanging onto the street disrupting traffic all day. Of course, we have had no service…interest, Optic TV, home phone…all day as well. After a combined four ho...
FuzzyLogic
Community Power User
Community Power UserPossibly try the online chat option found on this page:
Thanks. We tried that too.
Issue was finally resolved - we hung on the phone for another hour and were finally received by Telus. After letting them know our disappointment in their customer care and asking to speak to a supervisor, Telus did act promptly and repaired the downed line within three hours.
Our issue with Telus was the inability to speak to a real person in a prompt manner for what was a real emergency.
Definite improvement required.
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