Forum Discussion
Solved
Double-Charged on Internet Bill
I was recently double-charged for my internet bill. I have two transactions from Telus, on my credit card, that have been “posted.” I have also verified with my bank that both of these charges have g...
For transparency, this has now been resolved. I did in fact get double-charged, however, I still do not have an answer as to why or how I was double-charged.
The resolution is that I have been given a bill credit in the amount that was taken from my account, so I theoretically should not be charged for my next billing cycle.
Hopefully this helps other folks, make sure you double-check your credit card statement if something seems off but it isn’t being reflected on your Telus bill statement.
TELUS_Support
Official Support Team
Official Support TeamHi there, To properly investigate where the second payment may have been applied and review your account securely, we’ll need to access your account details. Please send us a private message with your account information so we can look into this further.
