Does the Telus Digital Box work with ARC or eARC?

Here are a few steps you can try to resolve:

Check HDMI-CEC Settings:
Ensure that HDMI-CEC (Anynet+ on Samsung TVs) is enabled on your TV and compatible devices. This setting helps devices communicate better.

Adjust Audio Settings:
On your Telus Optik box, go to Settings > Audio > Audio Output and ensure it’s set to Stereo or Dolby Digital, depending on what your Sonos Beam supports.

Change HDMI Ports:
Connect the Telus Optik box to a different HDMI port on your TV (not the ARC port). The ARC port should be reserved for the Sonos Beam.

Test with Different Cables:
Ensure all HDMI cables are high-speed and firmly connected. Faulty cables can sometimes cause communication issues.

Power Cycle All Devices:

• Turn off the TV, Optik box, and Sonos Beam.
• Unplug them from the power source for a few minutes.
• Reconnect and power them on.