Forum Discussion
Does the Telus Digital Box work with ARC or eARC?
Just signed up with Telus and got the TV box a few days ago. I am noticing that when my Soundbar HDMI is connected to the TV's ARC/eARC port I get an Error msg often when I watch Telus live TV. Strea...
I'm having the same issue on 2 different TVs. I have a Samsung UN49KS8000F. Input from Telus Optik box by HDMI and Sonos Beam connected by HDMI ARC. If I unplug the Telus HDMI, the soundbar works fine, but if I try to switch to the soundbar with the Telus box HDMI plugged in, there is no sound from the soundbar and the TV shows "connecting." Do I need a new box or is there a setting on the box I can change?
TELUS_SupportOfficial Support Team
Here are a few steps you can try to resolve:
Check HDMI-CEC Settings:
Ensure that HDMI-CEC (Anynet+ on Samsung TVs) is enabled on your TV and compatible devices. This setting helps devices communicate better.Adjust Audio Settings:
On your Telus Optik box, go to Settings > Audio > Audio Output and ensure it’s set to Stereo or Dolby Digital, depending on what your Sonos Beam supports.Change HDMI Ports:
Connect the Telus Optik box to a different HDMI port on your TV (not the ARC port). The ARC port should be reserved for the Sonos Beam.Test with Different Cables:
Ensure all HDMI cables are high-speed and firmly connected. Faulty cables can sometimes cause communication issues.Power Cycle All Devices:
- Turn off the TV, Optik box, and Sonos Beam.
- Unplug them from the power source for a few minutes.
- Reconnect and power them on.
I have same issue. Tv and Sonos sound bar work fine, incl surround sound through ARC hdmi. As soon as I plug the optik TV in any of the other HDMI, the sound volume drops. Need to pump volume on tv to 90% to hear.
