Forum Discussion
Do Not upgrade Optik TV Digital Box until you have to.
I received an email saying that I qualified to update my Telus digital box. I thought oh great filled out the form and hit send me new boxes with the warning the old boxes will stop working two weeks from shipping date. They arrived quickly next day by Purolator. I hooked up one of the boxes and started browsing and quickly noticed changes that I am not fond of.
No channel preview in the guide just a picture, so you can't see if you are switching in to a commercial
Channel information in the guide used to show actors and year show/ movie was made/aired. Now it just shows a brief description.
Search used to be able to search live TV and demand for easy series record. Now it just shows on demand.
Record now only stores for 90 days. None of my recorded stuff switched over (which I did see that it said it might not but I figured I would cross my fingers and hold my breath) I also had Christmas movies saved for years for easy holiday watching.
Overall I think the boxes are a huge downgrade and if your current box is working properly don't bother with the upgrade.
1 Reply
TELUS_SupportOfficial Support Team
Hi there, thank you for taking the time to share your feedback about the new TELUS TV digital boxes. We understand that change can be frustrating, especially when familiar features are no longer available. We’ve shared your comments with our product team, as they’re continuously working on improving the TELUS TV experience and restoring features that matter most to our customers.
