Forum Discussion
Do boosters connect to each other, or do they all directly to the Wifi Hub?
Hey all, I have a TELUS wifi hub that was just set up yesterday. It's in one corner of our basement. We also have a paired wireless booster connected across the basement from it. The basement booster...
Did you setup the second booster using the Telus app? I never use it, but I think yes the booster must have been paired to the hub.
Yes, you can chain boosters. You need to hold the WPS button at the back for 5 seconds on both boosters (not at the same time) and they should pair with each other. The hardwired booster or the one closer to the hub will be the master.
Yes, you can chain boosters. You need to hold the WPS button at the back for 5 seconds on both boosters (not at the same time) and they should pair with each other. The hardwired booster or the one closer to the hub will be the master.
I use the WPS button to chain boosters to each other instead of using the app? The app walks me through a process of connecting the booster to the hub via ethernet cable (presumably to download the network configuration details from the hub), then power it down, disconnect, then power it back up at my location of choice.
This is where I seem to be having problems with the second booster showing kind of a shoddy connection, even though it's directly upstairs from the first booster.
I strongly suspect it's only communicating directly to the hub, and not to the first booster at all.
In other news, I got 2 additional boosters from a friend who also had a starter pack. I keep trying to add a third booster using one from that set, but I get a red solid light when going through the pairing process. It doesn't work at all.
- I was under the impression that 3 Telus boosters are the maximum. It sounds like you're trying to set up 4 in total. Could this be why the last one only shows a red light?
Teryl I only have 2 boosters connected. I am trying to connect a third. It has failed when trying to pair two different boosters as the third booster. Even when it's only a few meters from the hub. The first part of the initialization seems to work properly when I connect via ethernet for it to download configuration details, but then when I disconnect, power it down, and power it back up again wirelessly (this is all following the steps outlined in the Telus app by the way) - the booster ends up presenting a solid red light.
- psl
TELUS Team Member
You can have up to 5 boosters in total. Red typically means no connection to access point through Ethernet or Wi-Fi. Would suggest to also try moving the expansion units closer to the master unit, and restart the system from the app (settings menu) or, manually power cycle units.
psl thanks for clarifying on number of boosters. As mentioned, this would only be booster #3.
I've tried the pairing process via the app several times, with two different booster units now, while only a meter or so away from the hub. Each time, no luck.
I'm going to try again this evening, using some of the suggestions other users have shared.
- NFtoBC
Community Power User
There should be nothing unique about the boosters you obtained from the friend preventing your use. Have you reset them to factory default?
The boosters should hop one to the other, but the speed halves with each hop.
Thanks NFtoBC ...Yeah - both were reset (at least I think so, I powered them on and clicked the factory reset button for 5-10 seconds, until the light on the front blinked).
After doing that, and after going through the connection wizard on the Telus app (connecting with ethernet to the hub, letting it initialize, disconnecting, moving to a new location, powering back up, waiting for it to connect), it results in a solid red light. This is happening with both the boosters I got from a friend of mine. The two boosters I have were connected using this very same process, and both are working fine*.
* = while they are working fine, the second booster only has "good" signal strength despite being directly upstairs from the first booster.
