Forum Discussion
Disney+ Jittery/lag
Hello. I have had Optik TV for over 2 years, with Telus Pure fibre 1gig internet. I use the newer style smaller cloud based TV box, connected via wifi. In the first 2 years I had optik TV I had Disn...
My family is also having issues with Disney plus tonight glitching. We've tried restarting the Telus box and the wifi is working fine for gigabit download speeds. Is there a fix that can be done for getting this to work?
TELUS_Support
Official Support Team
Official Support TeamAre other video streaming platforms working ok for you Anthonycm?
Disney plus works on other platforms. Only Telus does it glitch where the audio isn't matching the timing of the video and as well the video is momentarily freezing or skipping.
- TELUS_Support
That's def unusual. We'll send you a PM to dig a bit more into it.
This appears to be a Telus digital box problem and not very unusual. I have the exact same issues on all of my various installed boxes, both connected wired Ethernet directly to the router and those connected via wifi. Running the Disney App directly on the smart TV app and ZERO freezing/skipping/sound out of sync issues.
