Forum Discussion

x917's avatar
x917
Neighbour
5 years ago

Disabling SmartSteering and Optik TV

I have Telus fibre Internet and Optik TV with 3 STBs -- 1 wired and 2 wireless. I am interested in disabling the SmartSteering feature on my supplied T3200M modem in order to hopefully address some is...
RonAKA's avatar
RonAKA
Rockstar
5 years ago

I use the T3200M modem with a wired Optik TV and also one wire less set top. I disabled SmartSteering to get one wireless network on each frequency. My iPhone does not seem to stay connected to the 5G. I encountered no problems by just disabling it and creating a new SSID name for the 2.4G network. TV still works fine, and now my iPhone stays connected. It is the only device I connect to the 2.4G. The rest were left on the default SSID at 5G.

x917's avatar
x917
Neighbour
5 years ago

Thank you for the reassurance. I just disabled it and set things up the same way. Everything seems to be fine, except the WiFi link speeds on my phones seem to be lower overall with the frequencies separated than I remember them being with SmartSteering enabled. I don't feel any usage difference in the speeds though, so I'm not sure what to think of it yet.

 

Connectivity of Apple products to my wireless network with SmartSteering enabled was actually one of the issues I was dealing with, but now they have no problems connecting to the separate 2.4 GHz network. Hopefully this addresses my other issues as well.

  • xray's avatar
    xray
    Hero
    5 years ago

    If you kept your previous Smart Steering SSID on your 2.4 Ghz band then all your devices will be on 2.4 Ghz until your specifically connect to the 5 Ghz SSID. This could be why your WiFi link speeds are lower.

  • RonAKA's avatar
    RonAKA
    Rockstar
    5 years ago

    I also used a simple program called WifiInfoView to view the WiFi traffic and to pick a less busy channel to use. Options, Channel Summary Mode is a convenient way to look at the data. High use close to your home can slow things down. 

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