Forum Discussion
Digital box going to sleep
Hi, I have the new digital box and even though I have the settings for screen saver set to “never” and for power and energy I have both inactive and watching set to “never” it still insists on checki...
TELUS_Support
Official Support Team
Official Support TeamHi there, With the TELUS Digital Box, you’re not missing any hidden settings. Even when Screen Saver and Power & Energy options are set to Never, the box still has a built-in inactivity check that prompts “Are you still watching?” after several hours. Unfortunately, this behaviour can’t currently be disabled by customers, it’s a system-level feature designed for energy-use compliance.
Well, if you are looking for feedback for future updates this is one of them. So far I have not been overly impressed with the digital box and really have not seen where it is an “upgrade” from my PVR. But appreciate your response.
- TELUS_Support
We can definitely pass this along to the Optik team right away. Appreciate the feedback!
I am getting a bit frustrated with the digital box. It often takes up to a minute to load a channel or it comes up with an error message and I have to reboot. Do I have the option to go back to my old PVR if this continues?
- TELUS_Support
We'll send you a private message to discuss further.
