Forum Discussion

Neighbour

2 years ago

Digital Box and Remote Not Connecting

I’d paused my Optik TV Digital Box yesterday, but when I came home, the box was on (white light). After unpausing the box, my remote wouldn’t connect to it to turn it off. Pressing the button on the ...

Icon for Official Support Team rank

Official Support Team

2 years ago

Definitely not the experience we want our customers to have. Feel free to send us a private message here and we can investigate for you.

Related Content

Replacement Remote TV Digital Box
Hello! Anybody have any luck getting replacement Bluetooth remotes for the Telus TV Digital Box? I called Telus and they told me they can't send out replacements and I would have to go to my nearest ...
Solved
KeepDiscovering
10 months ago
2.9KViews
7Comments
Telus Remote Replacement for TV Digital Box
I have tried numerous times to get 2 New Remotes as our Dog has chewed them up. I managed once to finally get them, but I need more and have called twice now , and they say they will send them but it...
Solved
Jayk
6 months ago
351Views
7Comments
[Megathread]: TELUS Connect
I have had issues with this app since I started using it ages ago. It's glitchy and almost completely useless. It boasts such amazing features - schedules, device-blocking, content-blocking and...
Solved
RobotFish
6 months ago
9.2KViews
153Comments
Programing remote code
Hello. I Need help programing my new telus remote to my tv. It's the new Bluetooth telus remote. Trying to code it to my tv wich is a 55 inch rca. One of those walmart boxing day specials. None of th...
Solved
MrHoff
8 months ago
3.7KViews
6Comments
Connect App - Not connected to Home Network
The Connect App no longer works. It says, "You need to be on your home Wi-Fi and enter your admin password to proceed. Please ensure you're connected to your Wi-Fi and reopen the app to try again" ...
Solved
FrustratedTelu1
2 years ago
23KViews
65Comments