Forum Discussion
Different channels in one bedroom
Hello,
We have 4 Optik TV boxes in our home and for some reason one bedroom gets a bunch of channels that the other rooms don’t get. In the living room where the main TV is we checked “all channels” to see if that would make a difference but it didn’t. They just say, for example “CNN on demand”. Meaning of course you have to subscribe to it. But just one bedroom in the house gets CNN- Im watching it right now! We are baffled….any thoughts or ideas? The only difference between the bedroom TV is that we just added a new digital box and TV to this bedroom and the box looks different than all of the other boxes in the house.
3 Replies
TELUS_SupportOfficial Support Team
We'd need to look into your account to see what's happening, but this may be some kind of mismatch which will require technical support assistance. Feel free to send us a private message and we can take a look.
Yeah I have the exact same problem but the difference is I didn't buy a new receiver the receiver that is in my bedroom is the one installed by the Telus technician. It's very frustrating on getting to the point where I don't want to even have telus anymore
- TELUS_Support
Hey Tonester8871 - So you have one account and two TV boxes and they show a different lineup? Are you in Subscribed or Favourite view by any chance?
