Forum Discussion
Daily minimum 2 reboots of the router
We recently (2 months) moved from Shaw on the 3Gbp offer. We are experiencing lack of connectivity requiring daily reboots of the router (NH20A, firmware v1.18.02 build04, hwdr ver R01). We have a si...
Had two technicians out this time, same result. Both said to get a new fibre run from post to house. There is nothing more that can be done inside the house.
TELUS_SupportOfficial Support Team
Did either of our technicians advise of next steps, or have you spoken with our team since?
- someone from support told me my tech from last week (Monty) was attempting to get a bucket truck scheduled but I have not heard anything.Adam
My technican couldn't reach the bucket truck so I have been asked to reschedule my appointment. Help me understand why my tech is trying to schedule the truck and not back office support and more importantly why I am asked to reschedule? I have no control on scheduling. This is busted folks.
