Forum Discussion
Daily minimum 2 reboots of the router
We recently (2 months) moved from Shaw on the 3Gbp offer. We are experiencing lack of connectivity requiring daily reboots of the router (NH20A, firmware v1.18.02 build04, hwdr ver R01). We have a si...
If you're able to get this resolved I'd be very curious as to what the solution was, as I'm facing a similar issue myself. A factory reset temporarily fixed it, seemingly, but the problem comes back after a few weeks.
They haven't even called back, three more times the router had to be restarted. Couldn't stream on any of my fire tv sticks
TELUS_SupportOfficial Support Team
We attempted two callbacks, on March 28 and March 30 but couldn't get a hold of you. Voicemails were left at the number provided. We've also replied to your private message just now, thanks.
- Ok, k will follow up on the pm this evening. Likely have the wrong number but I'll provide an update when I reply. Thank you!
- TELUS_Support
No worries.
