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Customer Service Wait Times
I just spent a frustrating 2.5 hours on the phone waiting for and then talking to customer service. (Before that, I tried to get my problem solved on-line.) When the agent(s) spoke to me they were co...
annekaye Sorry to hear that was your experience. Our contact centres are experiencing high volumes so we've had to toggle our callback system on/off periodically throughout the day. Doing so ensures we're able to meet the callback requests in relation to volume levels at any given moment.
If you haven't done so already, I suggest reaching out to our awesome social media team if you still require assistance. Their reply times are generally quicker:Facebook: https://www.facebook.com/telus/
Twitter: https://twitter.com/TELUSsupport?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor
I am also extremely frustrated with incredibly long wait times. trying to help my father who has cognitive problems deal with the fact that he is getting charged $350 more than he expected last month because Telus sales reps keep contacting him to ask him if he wants to sign up for 'special offers' etc etc. Now he cannot cancel unless we wait how long - 1 hour, 2 hours , 3 hours on the phone? more??????
