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Customer service informed me that there's nothing they can do
Moving services, was informed fibre optics was available at new location. A month later they realized it was an error. I didn't renew my lease, to find cheaper office. Where I don't have access ...
Gotcha. We can definitely escalate this to the Business team and have someone reach out to you. We unfortunately can't take your account info for privacy reasons here over the community platform. Instead, if you reach out to us over at our Twitter or Facebook pages, we can verify your account that way to gather the info for the callback. To expedite things, if you do...then just reply to this message with the username/handle the message came in from so I can track it down!
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Community Manager
Community ManagerHello! To clarify, is this regarding your business account or for personal/residential service? Just wanted to be sure as this is posted in the residential board. If it is for a business, timelines are often not available as the process is pretty complex (TELUS needs property management sign off, legal documentation, city approval, etc.) but would just like to know more. Thanks!
