Forum Discussion
Customer Agent does not allow upgrading from Optik 2.0 to Optik 4.0
my uncle currently has optik 2.0 (which uses Essentials) and has older box, but wants to upgrade to Telustv-21T (android) box. Agent told , you need optik 4.0 and cannot be upgraded from optik 2.0...
Telus probably thinks people that are thinking about switching to a new plan at a time other than Nov. sales period has a household with enough members to register as a new customer. Otherwise how can they justify the high subscription bill? lol
