Forum Discussion
Crave says not subscribed
I have called 10 times now trying to get my crave to work. No one in tech support seems to be able to solve my issue. I have a crave account but when I log in mobile, web, or even in the tv itself it...
I had the same issue for the past few days. TELUS online account confirmed I was still subscribed.
Ultimately I was able to fix it by signing into the mobile app on my phone (though it initially said not subscribed there too…), searching for some of my shows, and waiting 10 minutes lol. For some reason after that, I was showing as subscribed again in all versions of the app!
Maybe try logging out of all instances and attempt the mobile app again, as it for some reason worked for me.
