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Crave says not subscribed
I have called 10 times now trying to get my crave to work. No one in tech support seems to be able to solve my issue. I have a crave account but when I log in mobile, web, or even in the tv itself it...
While I can’t access your account directly here, it sounds like there may be an issue with how your Crave subscription is linked to your TELUS account on the backend. Please ensure that your Crave subscription shows as active in your My TELUS account. If it’s not showing, it may not be provisioned correctly. You should be logging in through the “TV Provider” option and selecting TELUS as your provider — not using an email/password if you subscribed via TELUS.
If the issue persists, please send us a private message with your account number and contact details.
I had the same issue for the past few days. TELUS online account confirmed I was still subscribed.
Ultimately I was able to fix it by signing into the mobile app on my phone (though it initially said not subscribed there too…), searching for some of my shows, and waiting 10 minutes lol. For some reason after that, I was showing as subscribed again in all versions of the app!
Maybe try logging out of all instances and attempt the mobile app again, as it for some reason worked for me.
