Forum Discussion
Crave says not subscribed
I have called 10 times now trying to get my crave to work. No one in tech support seems to be able to solve my issue. I have a crave account but when I log in mobile, web, or even in the tv itself it...
TELUS_Support
Official Support Team
Official Support TeamWhile I can’t access your account directly here, it sounds like there may be an issue with how your Crave subscription is linked to your TELUS account on the backend. Please ensure that your Crave subscription shows as active in your My TELUS account. If it’s not showing, it may not be provisioned correctly. You should be logging in through the “TV Provider” option and selecting TELUS as your provider — not using an email/password if you subscribed via TELUS.
If the issue persists, please send us a private message with your account number and contact details.
I do have the same issue, I do have the crave subscription with Telus and it only shows the CTV and CTV2 when I login to crave app with tv provider, I could use this service for many years but suddenly it's not working. none of technical team over the phone could resolve the issue, they are saying you can watch it with telus tv box(just excuse). i believe it's not provisioning correctly to Crave and need to get fixed. can you help on this
- TELUS_Support
Does your Crave subscription show as active in your My TELUS account?
