Forum Discussion
Continuing PVR problem
Again I had to call Telus because the PVR would not record. For over a year I have had continued problems with Optik TV and probably called at least 10 times in this time period and spent countless h...
I have the same problem (with VIP5662W box). I used to delete all recordings, all schedules, and then reboot. This solved it for many month, but eventually the problem came back. I had remote diagnostics and config changes, a tech visit, and the box replaced. Recently, the work-around stopped working. I called Tech Support, telling them what had been done in the past, and that I wanted the PBR to be replaced with a different model. I had to go to the same diagnostic procedure again, with no better outcome then the previous time. I had to ask 3 times to talk to a supervisor, then the support person agreed to send me replacements (I have a PVR and a STB).
They sent me two PVR boxes (why?), but same model as I already had (and had been replaced). Worse, both had the PVR disabled. So another call to get the PVR enabled.
Then the second box failed intermittently. Two more calls until yet another replacement is being shipped.
Telus ought to improve their first-time support. It is a disgrace.
Sounds like our situations are similar but I’ve been dealing with this for over a year on and off! Tech came yesterday so hopefully this is the end of the ridiculously poor Telus products.
