Forum Discussion
Continued failure to activate Disney+ Subscription
We got a great deal from Telus for our home service renewal - kudos to customer loyalty. However, we are over 5 weeks past renewal and over 12 hours of Tech support calls plus numerous chats and emails and being charged personally to sign up personally to Disney - and Telus still CANNOT fix the subscription issue. I just spent over 2 hours in another hold and wait call - only to have the agent put me on hold and then disconnected the call and not call back!! Horrified by Telus support. Loyalty call me back.
4 Replies
I have the same issue as well. Unable to activate the services on the Stream+ subscriptions
TELUS_SupportOfficial Support Team
Sorry to hear that Fid44, please send us a PM so that we can look into this for you.
This is clearly an ongoing technical issue that Telus cannot resolve for many customers. If you can’t properly provide the service - stop advertising you can and wasting al customers time and money. Dozens of hours spent with so many different staff and escalation teams to finally be told by one great supervisor - it’s not worth wasting my time. Where was this advice 5 weeks and 12 calls ago?
This is just an example of a huge corporation and departments isolated from each other and not working in synch. Marketing advertises a product but has no clue that it is not working for people.
