Continued failure to activate Disney+ Subscription

We got a great deal from Telus for our home service renewal - kudos to customer loyalty.  However, we are over 5 weeks past renewal and over 12 hours of Tech support calls plus numerous chats and emails and being charged personally to sign up personally to Disney - and Telus still CANNOT fix the subscription issue.  I just spent over 2 hours in another hold and wait call - only to have the agent put me on hold and then disconnected the call and not call back!!  Horrified by Telus support.  Loyalty call me back.