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Contacting Telus
How do I contact telus customer support without talking to the bot or waiting on hold for >1 hour during business hours? I am a full time working physician, I will never have time during business hou...
One solution is to go to the carrier settings on your phone, and change the network selection from 'Automatic'. In the list which populates, choose 'Telus'. This will prevent the phone from connecting to other networks. Just remember, if you travel, and want to connect to international carriers, you will need to switch it back.
bhumm01, I'll add that I applied the answers mentioned by NFtoBC, and Dimo-X and my Samsung Galaxy S20 FE 5G was still periodically connecting to US towers when near the border.
I was told by the TELUS loyalty department manager that even though most phones can be set to a manual network selection, the latest models tend to override that setting, trying to get you the best signal possible. Because of that, the loyalty department was hesitant to continue reversing the charges.
They did offer a good deal on an upgrade to a US-Canada plan and since I also travel to the US periodically for a few bucks more per month, I took the deal. I suggest that you request an upgrade for the same price as you're paying today because it will save you and TELUS time and money on these credit requests.
