Forum Discussion
Connect app login
Every time I try to log in the connect app I get Oops Sorry our log in service is unable to log you in at this time Tried on my gf phone and same result any way to make this work?
C_Fun
Community Manager
Community ManagerIf you’re seeing the “Oops, Sorry our login service is unable to log you in” message, here are a few steps that often resolve it:
- Make sure the app is updated to the latest version in your app store.
- Clear the app cache or uninstall/reinstall the app.
- Double-check that your My TELUS login credentials are correct (the Connect app uses the same login).
- Try connecting over mobile data instead of Wi-Fi, just to rule out network issues.
Tried all that still unable to connect
