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Solved
Connect App - Not connected to Home Network
The Connect App no longer works. It says, "You need to be on your home Wi-Fi and enter your admin password to proceed. Please ensure you're connected to your Wi-Fi and reopen the app to try again" ...
We're aware of a bug. We're working on a fix which we hope to deploy soon. I don't have a timeline yet but once we have something concrete, we'll definitely share it with you. Please stay tuned!
*Edit: Accepting as solution to pin this to the top for visibility.*
I’ve been trying to see what devices are connected to our wifi, change the name and password or even just try and see what the connect app offers with our wifi. I’ve tried rebooting it deleting the app and reinstalling it and even restarting my phone and nothings working. It keeps saying “can’t connect to your modem” I have got it to change the name by clicking the plus in the top corner on the app and basically going through the installation procedure but still says can’t connect. Anyone had this issue or know some ways to fix it?
TELUS_SupportOfficial Support Team
Hi! After taking a look, there seems to be a bug and a fix was launched, please give it some time! Will check in once we have more updates.
Any news on this yet? I still am not able to connect to it
