Forum Discussion
Solved
Connect App - Not connected to Home Network
The Connect App no longer works. It says, "You need to be on your home Wi-Fi and enter your admin password to proceed. Please ensure you're connected to your Wi-Fi and reopen the app to try again" ...
We're aware of a bug. We're working on a fix which we hope to deploy soon. I don't have a timeline yet but once we have something concrete, we'll definitely share it with you. Please stay tuned!
*Edit: Accepting as solution to pin this to the top for visibility.*
TELUS_Support
Official Support Team
Official Support TeamWe're aware of a bug. We're working on a fix which we hope to deploy soon. I don't have a timeline yet but once we have something concrete, we'll definitely share it with you. Please stay tuned!
*Edit: Accepting as solution to pin this to the top for visibility.*
What’s the deal with this? I just got my internet transferred to a new home and have the same issue. Cannot see my wifi in the connect app to try and change the name and password and already done the troubleshooting.
You have to login the wall unit with a browser. Use 182.168.1.254 and the admin password on la el found on the unit mounted to the wall.
From there you can find the IP address of your main (tall cylinder) Booster.
Now login to that unit using the found IP address and the admin password on its label.
From here, you can change the SSID name and password. It should propagate to any connected mini Boosters 6E (shorter cylinder).
Oops. That first IP address should read 192.168.1.254
