Forum Discussion
Solved
Connect App - Not connected to Home Network
The Connect App no longer works. It says, "You need to be on your home Wi-Fi and enter your admin password to proceed. Please ensure you're connected to your Wi-Fi and reopen the app to try again" ...
We're aware of a bug. We're working on a fix which we hope to deploy soon. I don't have a timeline yet but once we have something concrete, we'll definitely share it with you. Please stay tuned!
*Edit: Accepting as solution to pin this to the top for visibility.*
Update: my boosters have now magically appeared in the Connect app.
I see boosters today too, might be Telus fixed it? 😀.
TELUS_SupportOfficial Support Team
We recently patched it with an update. Anyone still experiencing the issue, please update your app 🙂
Thank you to everyone for flagging this to us.Google Play Store says the latest version available dates from December 2nd, 2024. I'm writing this post on Dec 22nd, 2024. I first installed the app on Dec 18th, 2024.
Just for fun, I did uninstall and reinstall the app. No difference. It still does not see my network. It shows a modem, but no Boost units. In other words, the app remains useless and none of the management features can be done. The web interface does work. However, it doesn't allow the many features promised by the app.
The network itself seems to work fine. I will need to call to get an extra Boost Mini6E for wall to wall coverage. I have WiFi Plus. The tech only had two units with him. But haven't heard back from him since the install.
- The version of this app on Google store and Apple store is still 2nd Dec ver 5.28.0Can't see the wi fi plus boosters yet.The issue still remains as it is for me.😵💫
Working now! Finally! That required way too much patience and frustration for us customers.
What was the magical solution, beyond patience?
