Forum Discussion
Solved
Connect App - Not connected to Home Network
The Connect App no longer works. It says, "You need to be on your home Wi-Fi and enter your admin password to proceed. Please ensure you're connected to your Wi-Fi and reopen the app to try again" ...
We're aware of a bug. We're working on a fix which we hope to deploy soon. I don't have a timeline yet but once we have something concrete, we'll definitely share it with you. Please stay tuned!
*Edit: Accepting as solution to pin this to the top for visibility.*
Having the same issue! Luckily, they seem to still be working but the connect app is useless for monitoring and management.
Update: my boosters have now magically appeared in the Connect app.
I see boosters today too, might be Telus fixed it? 😀.
TELUS_SupportOfficial Support Team
We recently patched it with an update. Anyone still experiencing the issue, please update your app 🙂
Thank you to everyone for flagging this to us.
