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Connect App - Not connected to Home Network
The Connect App no longer works. It says, "You need to be on your home Wi-Fi and enter your admin password to proceed. Please ensure you're connected to your Wi-Fi and reopen the app to try again" ...
We're aware of a bug. We're working on a fix which we hope to deploy soon. I don't have a timeline yet but once we have something concrete, we'll definitely share it with you. Please stay tuned!
*Edit: Accepting as solution to pin this to the top for visibility.*
I got Telus internet and home phone hooked up over two weeks ago. I have still not been able to change the wifi network name or password! I have tried rebooting everything multiple times, deleted the app and reloaded it multiple times, signed out and back in ...the service is fine, but the fact that I can't do something as simple as changing the password is making me wish we'd stayed with Shaw.
At least, for now, you can change the SSID name and password through the web interface of the main WiFi Boost unit (the taller one, if you have the smaller boosters).
You have to log in the "Hub", going through your browser and looking for 192.168.1.254 The user name is "admin". The password is on the label of the "Hub". Do not use the one on the Boost unit. You should be able to find the connected devices and determine the IP address of the main/tall Boost unit.
Now browse to that IP address and login with "admin" and the password on the label of the Boost unit.
Once there, you can set up the Wi-Fi, including renaming the SSID of the main network and of the guest network. It will also show you info about enabling/disabling the "smart devices" network. It's a 2.4 only network for devices which don't like the auto sensing of 2.4/5/6 frequencies. I'm not certain if these will become accessible to devices, like your phone and computer, on the main network ... They should to be worth the effort of having this fixed (can't change) SSID/Password network.
I'm still waiting for the Connect app to see my network to manage devices (ex: "pause") and other selling features.
- Login to your modems GUI by entering the IP address.The user will be: adminPassword will be written on the modem. Make sure you use the admin password not the network one. You can also find the ip address on the modem. Just enter it in any browser and it will bring up the interface.
TELUS_SupportOfficial Support Team
We're aware of a bug. We're working on a fix which we hope to deploy soon. I don't have a timeline yet but once we have something concrete, we'll definitely share it with you. Please stay tuned!
*Edit: Accepting as solution to pin this to the top for visibility.*
Hello, what’s the solution for this other than calling and waiting at least an hour to talk to someone? Just got my internet set up in my new place 2 days ago and still unable to see my wifi in the connect app to try and change my name and password. Already done the troubleshooting suggested
- Unfortunately, Telus has no solution for this issue i started to experience sometime in October 2024 with older booster. I was recommended getting wifi 6 by Telus Tech support which would solve the issue. But even upgrading to wifi6 booster, cannot see the boosters in the Telus Connect app. It's such a shame thst Telus has not been able to resolve thus issue for me. 😞
What’s the deal with this? I just got my internet transferred to a new home and have the same issue. Cannot see my wifi in the connect app to try and change the name and password and already done the troubleshooting.
You have to login the wall unit with a browser. Use 182.168.1.254 and the admin password on la el found on the unit mounted to the wall.
From there you can find the IP address of your main (tall cylinder) Booster.
Now login to that unit using the found IP address and the admin password on its label.
From here, you can change the SSID name and password. It should propagate to any connected mini Boosters 6E (shorter cylinder).
I am having the same issue, how much of a refund are you offering since you are not able to provide the services that you have advertised and are unable to resolve the issue timely?
