Forum Discussion
Solved
Connect App - Not connected to Home Network
The Connect App no longer works. It says, "You need to be on your home Wi-Fi and enter your admin password to proceed. Please ensure you're connected to your Wi-Fi and reopen the app to try again" ...
We're aware of a bug. We're working on a fix which we hope to deploy soon. I don't have a timeline yet but once we have something concrete, we'll definitely share it with you. Please stay tuned!
*Edit: Accepting as solution to pin this to the top for visibility.*
I have exact same issue.
Please provide support information regarding if app is being updated to fix this issue or if there is anything an end user can do to resolve the issue on their own.
TELUS_Support
Official Support Team
Official Support TeamThanks for letting us know. We'll send you a private message to collect your account info. Please keep an eye out for it 🙂
I received an email stating a private message - I clickmon the link and enter account login info - it just says Account Verifcation Success. Thanks for authenticating your account. Please return to the social mia channel to send a private message with the information we need dto assist you.
How??? What Now???
Private message from TELUS
From: TELUS_Support
Date: 11-27-2024 04:05 PMHi there. I was informed today that a fix is being worked on and we're hoping for deployment in the coming weeks. I don't have a timeline yet but we're hopeful it's very soon. Is your Wifi network completely down?
Inever mentioed that my wifi network was down in anyway as its not. I guess TELUS is working on a fix for the WiFi boosters not showing in Connect App in the coming weeks - not sure how many weeks that would be - oh well, my boosters are connected and working fine as I can see the status when I login to the modem with admin access at 192.168.1.254.
Hurry up and wait!
