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Concerns Regarding Unsolicited Email and CASL Compliance
Dear TELUS Team, I recently received an email from TELUS requesting that I sign a petition. I have some concerns regarding this communication: 1. Unsolicited Contact: I did not provide con...
This is a public forum and your message isn't an email.
This rundown from another online discussion would seem relevant:
1) The message isn't being sent for a commercial purpose. CEMs doesn't just mean 'coming from a business'. CASL doesn't just generically apply to all messages. A commercial message is one that encourages the recipient to take an action as to:
(a) offers to purchase, sell, barter or lease a product, goods, a service, land or an interest or right in land;
(b) offers to provide a business, investment or gaming opportunity;
(c) advertises or promotes anything referred to in paragraph (a) or (b); or
(d) promotes a person, including the public image of a person, as being a person who does anything referred to in any of paragraphs (a) to (c), or who intends to do so.
This message does none of the above
2) You're confusing express and implied consent. OP has provided implied consent for TELUS to message them via having an existing business relationship, per section 6 (9)(a). So long as OP is a customer of TELUS Corp and continues to receive a service from them, they are providing implied consent to receive messages, CEMs or otherwise. For CEMs, TELUS must provide an option to unsubscribe. This, however, is not a CEM, and TELUS may do so voluntarily, but has no legal requirement to provide an unsubscribe mechanism.
You can also reach out to Telus to unsubscribe. It was quite easy to find: https://unsubscribe.telus.com/ .
Alternately if you're wanting to talk to their privacy team, their number (if called from Alberta or BC) is 310-1000, or 1-800-567-0000 or by email [email protected]. This is another, longer way to get taken off the Telus telemarketing lists by contacting them.
Thanks for the link. I followed it to Change.org. I am now wondering if Change.Org sent this email and ask that you check the no reply email. If not from regular Telus email then that would explain why I did not get it as it is already blocked. It also explains why a non Telus user received the email.
If in fact Change.Org was asked to do this petition by Telus or someone saying they are Telus remains to be seen. A search on net discovers the order in council of November is banning Telus from further expansion in Ontario and Quebec which is long time Rogers territory. That is our current GOV meddling in compettition and the CRTC allowing Rogers to take over Shaw but prevent Telus from expanding.
Thanks for the suggestion, Rocky3, so I did investigate.
After checking the headers and sender information, it’s clear that the email was sent directly from TELUS, using their official domain and addresses. Here are some masked details from the headers for reference:
- Return-Path: [email protected]
- From: "TELUS" <[email protected]>
- Reply-To: [email protected]
- Received: via a TELUS-affiliated server (r239.info.telus.com)
The email appears legitimate, not from Change.org or any third-party service. This confirms that TELUS sent it directly, so it’s not an issue of impersonation or delegation to another organization.
Given this, the email’s alignment with TELUS’s brand and communication policies becomes even more important. It reinforces the need for TELUS to include an unsubscribe link and handle these types of communications with more transparency and customer care.
