Forum Discussion
Concern About $200 Tech Fee Right After Renewal
I just renewed my Telus contract yesterday (Admin edit: <removed personal info>) after being a loyal customer for 4 years. Today, I was told a $200 technician fee might be applied because a Telus wir...
El-Eric
Community Manager
Community ManagerHi Me22222 - Just wanted to clarify the process. If an ethernet cable was disconnected, you should be able to plug it back in as they only connect one way. Waiting for a tech will take much longer.
The fee is mostly chargeable when an issue is not TELUS-Caused. As an example, let's say your equipment shut off out of nowhere and won't turn back on, or you have faulty equipment we would say that the issue is TELUS-related. Of course every situation is unique and nuanced but that's the spirit of the policy. You can read more about it Here
For your situation, I would encourage you to just plug the cable back in and save yourself the time and the potential fee. Ethernet cables only go in one way and without using any force will plug in easily.
If it's the Fibre cable, the only precaution is to not look directly into the end of the cable but it can be easily plugged back in as well
