Forum Discussion
Closed Captions on Digital TV Box
I have multiple times opened settings, turned on closed captions, opened display settings and set caption preferences the way I would like: small font, 25% opacity on background. The example shown in...
Problem continues. Telus needs to program the Android TV OS so that changes made to closed captions size and background opacity stick when returning to live TV and streaming services. When will this be done?
TELUS_SupportOfficial Support Team
Currently, the TELUS TV+ app uses its own caption settings, which are independent of the STB (set-top box) settings menu. This means that any changes made in Accessibility / Display / Closed Captions on the STB will not override or apply to captions within the TELUS TV+ app or certain streaming services. At this time, there isn’t a way to have the STB caption preferences automatically apply to live TV through the app. We’ve shared your feedback with the relevant teams as part of ongoing improvements to the Android TV platform and accessibility features. While we don’t have a confirmed rollout date for this functionality, your input helps prioritize these updates.
Thank-you, this needs to be priority one. Those of us that rely on closed captions to enjoy TV with our partners must be able to set the captions in a manner that satisfies both viewers.
- TELUS_Support
Absolutely. We've shared this feedback with our team. Thank you for flagging!
