Forum Discussion
Closed Captioning not working when playing back recordings
When I watch a recorded show the closed captioning never works. It is turned on. When I watch the same recording on my mobile app on the phone or using the website on a laptop, the closed captioning ...
No and I do not expect something this complicated to be fixed when they cannot fix what was broken after it was fixed when the July update came out.
Do you mean this was fixed at one point but screwed up with the July update? I need ammunition for a call back from them on Friday. I just switched to Telus in May
I’ve only had Telus since July. It started out working fine, then stopped completely after a few weeks. Now it’s spotty, works on maybe a third of my recordings. Totally random and very frustrating.
- Me too. I’ve had it since May. I’m going to record from my phone to see is that works as the cc if fine everytime on my phone. The main problem is I can’t talk to anybody that knows anything and they want to charge $175 to have a technician come to my home. It’s just ludicrous. No service whatsoever ☹️☹️☹️☹️ very frustrated and angry.
I’ve only had Telus since July. It was working fine for a few weeks, then stopped completely. Now it’s spotty. Working on maybe a third of my recordings. Seems totally random. Very frustrating.
They don’t seem to monitor or respond to this message board so please tell them you’re speaking for many!
- I have told them I’m not the only one. The people I’m talking to are in India or Guatemala. They know nothing and could care less. Somehow going to try and talk to someone in BC.
I’ve had success by actually going into a Telus retail store and asking to get a supervisor on the phone. Good luck!
