Forum Discussion
Closed Captioning not working when playing back recordings
When I watch a recorded show the closed captioning never works. It is turned on. When I watch the same recording on my mobile app on the phone or using the website on a laptop, the closed captioning ...
CC still does not work. Specifically with the Bachelorette half the CC is missing. If you were to watch without sound you would miss half the show. No idea why this has happened.
notice the same thing on “The First 48”.
how long is a fix going to take.
TELUS_SupportOfficial Support Team
While we can't give a definitive timeframe to the CC fix, our team is definitely aware of it and working on resolving the issue as quickly as possible. Appreciate your patience!
This still does not work. In addition, closed captioning does not track accurately at all. Half the words are missing. When will this be resolved? We are a month past the expected firmware update and this TV system has so many issues.
