Forum Discussion
Closed Captioning not working when playing back recordings
When I watch a recorded show the closed captioning never works. It is turned on. When I watch the same recording on my mobile app on the phone or using the website on a laptop, the closed captioning ...
I am having this problem too. So frustrating because when I start playing a recording the CC is playing ok but stops right in the middle of a program. I am very hard of hearing so I cannot finish watching the recording.
TELUS_SupportOfficial Support Team
We understand how important this feature is, we're currently investigating this issue to understand what's causing it and to ensure it gets resolved. We appreciate your patience and will keep you updated as we fix this.
