Forum Discussion
Closed Captioning not working when playing back recordings
When I watch a recorded show the closed captioning never works. It is turned on. When I watch the same recording on my mobile app on the phone or using the website on a laptop, the closed captioning ...
We just signed up to Telus TV and have recently noticed the same issues. CC on recorded programs doesnt work when viewing from the TV, but works fine when using the App on my iPhone. CC on the same program when viewing live on the TV works fine. Any ideas?
TELUS_SupportOfficial Support Team
Our team is aware of this issue and actively investigating. We'll advise everyone of updates as we get them!
Just a note to add from another customer here, to say I'm having the same problem. Last night with the Bachelorette, I could access the closed captions on the live broadcast but not on the recording. And also a few days ago with House of the Dragon on HBO. Thanks for any help or suggestions!
- TELUS_Support
Thank you for bringing this to our attention. We know the issue with closed captions not appearing on recorded broadcasts and are working to resolve it. We apologize for any inconvenience this has caused.
