Forum Discussion

NorthShoreSoul's avatar
NorthShoreSoul
Neighbour
28 days ago

Ch 121 Chek missing from basic package

Since having a new wifi box installed by Telus two weeks ago we are not able to watch Chek TV (Ch121) which is all we watch for Jeopardy, two other channels that are part of the basic package also no...
TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
27 days ago

That icon indicates that due to licensing agreements, the channels need to be viewed on your home network...and it thinks that you're not. Are you by chance using a VPN? It may also be a syncing issue that'll require intervention from our Tech Support team, but the first things to try are disabling any possible VPN's, ensuring that you're on your own Wi-Fi and not a neighbour's for example, or rebooting your PVR (unplug the power cord from the back of it, wait about 20 seconds, and re-insert it to refresh your system).

Another thing to check is to test on http://www.telustvplus.com from home, log in and check if you see the same issue. If so, then it's most likely something in your profile that'd need intervention from our team. If it works fine there, it'd most likely be an equipment issue.

Let us know if that does the trick for you.

  • NorthShoreSoul's avatar
    NorthShoreSoul
    Neighbour
    27 days ago
    Hi there,

    No VPN’s running. the tech support team has poked about for the last two weeks with no solution.
    I have rebooted everything a few times.
    And as of last night now we don't have CBC Channel 100, same house with line through it.

    And this is same on our Apple TV box running telus TV app, and also if I log into mytelustv on my laptop.

    Very maddening.

    Steve

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