Forum Discussion
Ch 121 Chek missing from basic package
Since having a new wifi box installed by Telus two weeks ago we are not able to watch Chek TV (Ch121) which is all we watch for Jeopardy, two other channels that are part of the basic package also not playable. Each channel has a house with a line through it and when selected it says available on home internet which is what im on! All other channels work fine.
Have called Telus multiple times and i think engineers have done rests but never follow up with me to see if it's solved. I saw three years ago someone had exactly the same problem butter was no outcome or solution to her problem.
Has anyone else had this issue and maybe got it resolved?
Steve
5 Replies
This is now a major hindrance, no Jeopardy on Chek which is the only show we watch and now no Olympics opening ceremony on CBC, there has to be someone technical at Telus who can figure this out!!!@
TELUS_SupportOfficial Support Team
Our Optik team would like your account info for an investigation. We'll send you a private message to discuss further.
- TELUS_Support
This might be a profile / account sync issue tied to your recent Wi-Fi box install, not something you can fix locally. Have you connected with tech support at support.telus.com/home-expert-sm
- TELUS_Support
That icon indicates that due to licensing agreements, the channels need to be viewed on your home network...and it thinks that you're not. Are you by chance using a VPN? It may also be a syncing issue that'll require intervention from our Tech Support team, but the first things to try are disabling any possible VPN's, ensuring that you're on your own Wi-Fi and not a neighbour's for example, or rebooting your PVR (unplug the power cord from the back of it, wait about 20 seconds, and re-insert it to refresh your system).
Another thing to check is to test on http://www.telustvplus.com from home, log in and check if you see the same issue. If so, then it's most likely something in your profile that'd need intervention from our team. If it works fine there, it'd most likely be an equipment issue.
Let us know if that does the trick for you.
- Hi there,No VPN’s running. the tech support team has poked about for the last two weeks with no solution.I have rebooted everything a few times.And as of last night now we don't have CBC Channel 100, same house with line through it.And this is same on our Apple TV box running telus TV app, and also if I log into mytelustv on my laptop.Very maddening.Steve
