Forum Discussion
Can't send e-mails....I can get them but can't send when I'm on he road
I've had this issue hundreds of times over the 15 years I've been with Telus and to date no one has solved it, sure they've helped me for a week or so but not time I'm on the road the same thing happ...
my port is set to 1025 and I mentioned this has been an ongoing issue so assume Telus has tried the basics, looking for a more in-depth solution beyond changing the port #. Or thoughts on what # I can call at Telus to get to the more serious problem solvers. I always get told it'll be expedited and no one ever calls back.
- FuzzyLogic
Community Power User
I've encountered this as well when travelling. Telus hints at the issue in the article:
https://www.telus.com/en/ab/support/article/set-up-email-iphone-ipad
Note the section on "Travelling Internationally" as well as the note at the end:
Note: Some countries may block these settings. If they are not working in the country you are in, you will have to use webmail.telus.net from any device.
If I have issues while travelling webmail has always worked for sending/receiving.
- NFtoBC
On rare occasions when this happens to me, I use a gmail SMTP server for outgoing emails.
I find the issue random in nature, and not always a continuing problem when connected to any particular ISP - sometime it won't work for an email or two, then it works as expected. It seems certain paths fail, but others don't.
