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banjax01's avatar
banjax01
Neighbour
2 years ago

Can't restore wifi network

Hi, I have tried everything offered on the Telus self-help site to restore my wifi network but it still won't work. It's not my devices, it's the network itself. Can anyone help? 

1 Reply

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    2 years ago

    If you've already tried the troubleshooting steps on the Telus self-help site and your Wi-Fi network is still not working, here are some additional steps you can take:

    Restart Your Equipment: Unplug both your modem and router from the power source. Wait for about 5 minutes before plugging them back in. This can often resolve connectivity issues.

    Check for Service Outages:  Check the Telus Service Status page to see if there are any outages in your area.

    Reset Your Modem/Router: If restarting doesn’t work, consider performing a factory reset on your modem or router. This will revert all settings to default, so make sure you have any necessary configuration details.

    Update Firmware: Ensure that your modem and router firmware are up to date. Sometimes, connectivity issues can stem from outdated software.

    Wired Connection Test: If possible, connect a device directly to your modem using an Ethernet cable. This can help determine whether the issue is with your Wi-Fi network or the internet connection itself.

     

    Let us know if this helped!

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