Forum Discussion

slimdraogon's avatar
slimdraogon
Helpful Neighbour
3 years ago

Can't Log into TV sites

I am trying to log into different TV sites (TSN, CTV, Global) with my optik account. It is the right password and such but I get this message:"There was a problem. An error occurred connecting with y...
slimdraogon's avatar
slimdraogon
Helpful Neighbour
3 years ago

Incognito does not work either. Same error.

I have allow all cookies and third party. i have my adblocker turned off for telus and those other sites.

 

I just tried to telustvplus.com and I clicked Log In and got a message that says "Error You are not currently logged in please try to login again."

This is weird because the login screen where I put email and password never even came up.

 

Last week, I tried to delete all cookies and the same message would come up.

  • slimdraogon's avatar
    slimdraogon
    Helpful Neighbour
    3 years ago

    Has anyone in the company ever seen the messages that I am receiving when trying to sign in? Please see above to see picture of the message. Or has other customers ever seen this?

    Searching online, looks like some have seen the same message with CraveTV.

    • Optik-Kate's avatar
      Optik-Kate
      Icon for TELUS Team Member rankTELUS Team Member
      3 years ago

      I seem to have no issue logging into Crave. My last resort would be to make sure your browser is updated to the latest version. I also know that some users have experienced login issues with Crave and other content providers, and it is known that it takes several tries to login successfully. I think if it still doesn't work after several days, it's best to chat with an agent and have them review your account. It's probably the fastest if you try the online chat to get a hold of an agent. 

  • slimdraogon's avatar
    slimdraogon
    Helpful Neighbour
    3 years ago

    Thank you for trying to help. I have checked all that and I have no passwords saved for any of the sites including telus.

    I think this might be an account issue possibly.

    I logged into MyTelus and went under "Account activity and trusted devices" to see if I was maybe signed in already somewhere else like an old computer or not fully signed out. There was nothing there, only my current device was listed.

     

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