Can't log in to Telus Connect app

Can not log in to my Telus Connect app. Every time I try it says it can't login using 'my account' and yet every option given brings me to Telus My Account. I need to log in to the Connect app for my wifi/modem.  

I have already...

reset the modem

Force stopped app

Cleared cache app

Uninstalled/reinstall app

Oh! And my admin password says it correct when I try doing it that way 

Help!