Cant cancel service

I am now facing the same issue. I signed up with Telus two weeks ago and was offered a home security promo, I want to cancel it and am now on day 5 of being transferred multiple times, being on hold for hours at a time, being told I am in the wrong department…this is actually unbelievable. It feels fraudulent to not allow you to cancel a service. Everytime I do get through to a person, they tell me they need to transfer me. So far loyalty has said they need to transfer me to home security, home security says they need to transfer me to loyalty. I have a log of every call I make and how long I’m on hold - it’s now day 7 and am over 6.5 hours on the phone just trying to cancel.