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Cannot subscibe to Stream+ via Optik TV bundle
Hello, I recently purchased an Optik TV bundle that includes the following: TELUS TV Digital Box 1 Theme Pack + 2 Premiums (Amazon Prime, Netflix Standard, 4K Channel Pack, Stingray, Core, Clou...
My issue was resolved as I finally received the activation emails for the Stream+ services.
However, Telus needs to resolve their technical services and the quality of their customer support. If I get a service agreement from Telus for the OptikTV + Stream+ service, then they already have that information; I should not then be harangued for information customer support should already have. If the left hand does not know what the right hand is doing, that is not my issue as a customer.
Also, the quality of customer support is lacking if it takes 4 service agents (2 phone, 2 chat) plus however many was involved in this forum post over the course of nearly a week to resolve my issue. The inconsistent and contradictory information provided agents had me confused and frustrated - for example, I was at one point told Telus does not send activation emails; Frankly, I would not be surprised if the resolution of my issue was unintentional.
I know I sound like a jerk, but this is the first time in recent memory where my issue was resolved, but I feel crummier at the end of it than I did at the start.
Just my 2 cents.
Exact same issue. Decided to get TV and Internet. Got the same TV package as you. Basically the same problem. Netflix worked fine for some reason. But I can't access my optik tv settings nor link disney+.
My actual main TV plan seems to be working, but I can't change anything.
TELUS_SupportOfficial Support Team
Hi there, do you get an error message when you trying activating Disney+? Have you followed this guide? https://www.telus.com/en/support/article/learn-about-stream
I can't even get to that point. When I go into MyTelus and click Optik TV from any location on multiple devices I get an error saying Something went wrong. Try again later. and a link to reload the page.
I can edit my channels and theme packs using the order page workaround but I cannot manage my stream/premium options.- TELUS_Support
Please send us a private message so we can verify your account.
