Cannot subscibe to Stream+ via Optik TV bundle

My issue was resolved as I finally received the activation emails for the Stream+ services.

However, Telus needs to resolve their technical services and the quality of their customer support. If I get a service agreement from Telus for the OptikTV + Stream+ service, then they already have that information; I should not then be harangued for information customer support should already have. If the left hand does not know what the right hand is doing, that is not my issue as a customer.

Also, the quality of customer support is lacking if it takes 4 service agents (2 phone, 2 chat) plus however many was involved in this forum post over the course of nearly a week to resolve my issue. The inconsistent and contradictory information provided agents had me confused and frustrated - for example, I was at one point told Telus does not send activation emails; Frankly, I would not be surprised if the resolution of my issue was unintentional.

I know I sound like a jerk, but this is the first time in recent memory where my issue was resolved, but I feel crummier at the end of it than I did at the start.

Just my 2 cents.