Forum Discussion
Cannot "Manage" Optik TV or Home Phone?
For the last week I have been unable to access Optik TV via MyTeuls account? When I attempt to "Manage" my Optik TV I get an error message. "Looks like something went wrong. Please try again....
In my case the problem persisted for months. Then suddenly the problem went away. (I just checked and it's still working!)
At around the same time I was having problems with Telus billing and I was on the line many times with 'overseas' help. I no doubt mentioned my lack of access to my Optik TV and Home Phone. My guess is they took pity on me and cleared the log jam and gave me back access to my accounts.
Sorry I can't be of more help.
Thanks for the reply ! The fact that you had the same issue is really helpful as the tech people could perhaps compare the situations and find a solution. Thanks again !
