Forum Discussion
Cannot contact Telus about home Internet
I have/had Telus internet for a long time, no longer on a contract and I moved recently mid August. I contacted telus to move my internet services to my new location. The support person said they wo...
Is it possible that you are being billed for Internet service at your old place still?
Yes. They are billing me for the internet at my old place. The Telus support guy I talked with said that they would not bill me until they connected my internet here at my new place. It shows that I have used 0gb for the last two billing months though.
Unless you are trying to keep a good rate from your old Internet plan it would be better to disconnect the old service ASAP and connect the new service as a new plan.
Yes, I just want to cancel it at this point and sort it out later... but I cannot seem to find any way to cancel a subscription on my Telus account. Am I missing something??? If you can direct me to where I can cancel my plan that would be fantastic. I'll sort the billing out later, but as it stands with them not allowing me to contact them in any meaningful way it is challenging to say the least.
I almost always use the online Chat to get anything done on my account. Answer "I need to speak to a person" to every question the Bot asks you and eventually you'll get a person.
