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Bittabola's avatar
Bittabola
Friendly Neighbour
6 years ago

Cannot access website - traceroute attached

Hi, I am having a problem accessing my company's website from home. It's loading very slowly or not loading at all.    It's hosted by GoDaddy, talked to them, seem to be zero issues. Website traffi...
NFtoBC's avatar
NFtoBC
Icon for Community Power User rankCommunity Power User
6 years ago

The home screen loads quickly for me in SE BC, but I do see a similar tracert result. Seems th Issue is with US servers along the path. 

In the interim,  continuing to use the VPN might be your best shot.

 

  • Bittabola's avatar
    Bittabola
    Friendly Neighbour
    6 years ago

    Thanks! Are you saying the issue is not with Telus?

    • xray's avatar
      xray
      Hero
      6 years ago

      154.11.2.83 is TELUS

      The locaion of the next hop is unknown, could be in the US.

      4.69.215.233 is Level 3 Parent, LLC located in the US

      Most of your timeouts occur after it routes to the US.

       

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