Forum Discussion
kumail
4 years agoHelpful Neighbour
Cannot Access network from outside, unable to do port forwording
Hi, I recently got Telus 1gig pure fiber net, now when I am trying to access the network or if I am trying to make any gaming server, I am unable to do that because I think Telus has blocked each and...
DrPacman
4 years agoRockstar
kumail Wrote: I am unable to do that because I think Telus has blocked each and everything from outside.
Personally I have not had any problems like this at all. However looking at the images you posted I see you are not behind a Carrier-grade NAT address. So that is a good start for you.
*** That being said, when you get this all straightened out please shut off your modem for at lease 12 hours so you receive and new IP address from Telus that is not published here publicly. ***
When you call in and explain the issue further do NOT mention port forwarding. This will cause the agent to deem your inquiry as out of scope.
For example, I explained friends could no longer play games with me. I explained it was like being on a xbox with strict nat, except that I play on a computer.
Tell them you are having problems with your connection being on NAT444 and you would like it changed back to NAT44.
People have had success with contacting Telus support and requesting the agent contact network support from within Telus and have them recreate the QOS profile.
Network support wiped my QOS profile and recreated it. Whether the setting for NAT444/44 was in there or not, the agent would not confirm nor deny.
After re-creating my QOS profile, they had me reboot my modem. It came back up with a public IP that they were able to utilize.
If you find this post useful, please give the author a "Solution", or mark as "Kudo", if it solves your problem, thank you very much.
- kumail4 years agoHelpful Neighbour
Thanks a lot, buddy, will try to call them tomorrow, I was thinking the same that most of the call center agents may be unaware of these technical things like port forwarding and RDP, etc that's why I have posted here but now u guided me how to talk with them so let's see.
By the way, I connected mobile hotspot while I was pinging from an external network however the Telus page which is shown in the picture was previously loaded đ