Cancelled Home and Internet in MAY but still being billed for these services

Retired customer service rep.  Porting is done through essentially a set government approved process.  If any company makes a mistake ie Roger's to telus or telus to Roger's then the Porting wouldn't go through and would need to be attempted again. Name must match, address must match,  account number must be correct. Example your name is Smyth and its entered as Smith then there's a mismatch.  Being a rep with a huge amount of experience my credit approval limit was very high and didn't need a managers approval.  I would check with customer service they can check if credit was done or needs manager approval.  They can email 📧 the manager to find out why the delay. Also there's a requirement to put notes for all interactions in everyday language no jargon.  However I found that often reps aren't following policy/procedures and they need to be contacted as to what they are doing.  Good luck